Barnsley Healthcare Federation (BHF) CIC is a not for profit Community Interest Company which aims to improve and enhance the way in which a primary care support is delivered in Barnsley.Drawing on the knowledge and expertise of health care professionals from across the Borough, our vision is to deliver robust publicly-funded health and wellbeing services which meet the needs of the local community.The Federation works with strategic delivery partners at a local level to help shape the delivery of health and wellbeing services in Barnsley. We are a membership organisation with 29 GP practices forming the Federation.We deliver some services in partnership with other healthcare organisations:- Medical oversight of intermediate care beds (in partnership with BHFNT and SWYPFT),- Provision ofCovid Vaccination Programme in association with Barnsley CCG, BHFNT, SWYPFT and NHS EnglandWe provide directly managed GP practice services to patients in the following locations:- Brierley- Grimethorpe andShafton- LundwoodWe provide some services on behalf of all GP practices across Barnsley:- I-HEART Barnsley 365 - GP Out of Hours and Extended Acces,;- Home Visiting Service We believe that regardless of location or need, every patient should receive the same high standard of care, at times when they need it most.At a time \Vhcn many areas of the UK face acute shortages when it comes to recruiting and retaining healthcare professionals, we understand the importance of creating opportunities to attract and retain individuals keen to build a career in the primary care sector. We understand that these challenges will not be solved overnight, but it's one of the reasons why education remains at the hearth of our offering: creating opportunities to help nurture and retain the skills needed by dedicated healthcare professionals to deliver a service which we can all be proud of.Our unique, collaborative approach brings together professionals from across Barnsley's healthcare sector, helping us to build the foundations to meet the neds of patients living and working in the Borough, reduce pressures on accident and emergency admissions and build a service which provide,; a holi,;tic approach to healthcare service,; provided by NHS Practices.(If applicable, plea,;e jmt ,;tate "A social audit report covering these points is attached").

The key stakeholder group is our patients, with whom we have regular consultation.Our directly managed GP Practices each have their own Patient Reference Group (PRG) which meets at least quarterly. These groups provide a direct voice for patients to offer feedback on the services provided and allows us to test out ideas with patients before any changes are fully implemented.We also obtain regular feedback from patients who use the i-HEART Barnsley 365 Services. All patients using the service are given a feedback card in order to rate the service provided, as well as to offer patients an opportunity to provide additional comments about the service. Patient feedback is regularly reviewed and is shared \Vith local commissioners.Patient feedback has been sought during the year on changes to the opening hours of the i-HEART Barnsley 365 Service.We have engaged external organisational input to undertake independent reviews of our service provision e.g. Healthwatch Barnsley have reviewed our GP Practices and questioned patients about the services provided. Barnsley NHS Foundation Trust (BHFNT) has undertaken an audit of the GP Streaming Service and provided feedback and support to our organisation on the positives and negatives found during their audit.During 2019 all our services have been inspected by the Care Quality Commission and we have taken on board the comments raised and enacted changes to ensure the improvements identified have been implemented.We have revised our processes for patient engagement and feedback this year and have developed a more robust process for dealing with and responding to patient complaints, compliments and general feedback.We are committed to continually reviewing and appraising our service provision and always strive to ensure we obtain as much feedback as possible from our patients so that we can continually improve the way in which our services are delivered.

No remuneration was received

No transfer of assets other than for full consideration