This year we have concentrated on and invested heavily in Dementia training and are trying to be specialist in supporting families living with Dementia. We have successfully manged to give respite to families and build positive relationships with the cared for, offering them some normality in their life. This has meant that families can care for their loved ones at home for longerThis year we have increased supporting families in the child protection arena. We have donated baby items to local Childrens Services departments to help struggling familiesWe have supported the Leonard Eadon project raising awareness of mental health issues and suicide in young farmers. We have put on and funded fun raising events and attended events with themWe have donated staff and materials to provide face painting days to support local vulnerable groupsWe have donated 40 hours of free of charge advocacy to people who could not afford to access the service but benefitted from its resultWe have continued to provide a range of supporting services to the vulnerable people in the community to enhance their lives and to promote their independence and prevent social isolation. This includes spending time with people, arranging trips and sometimes accompanying them, helping with shopping, promoting and supporting with access to the community etcWe have continued to ensure that our appointee clients receive the right benefits and also ensured other people in the community access their rights to benefits. We are a corporate appointee recognised by the Department for Work and Pensions. We have helped over 50 people to obtain a benefit they would otherwise not have claimed/received, We have successfully appealed 100% of benefit appeals referred to usWe have delivered therapeutic services to enhance the lives of people and to promote their wellbeing. These services are delivered to individuals or groups and can be in the form of Pet Therapy or Therapeutic Arts using art, music, photos, dance etc. We have increased the variety of services offered to include percussion, sing along etc We have offered free sessions to people with limited budgetsWe have continued to carry out independent Social Care services to ensure peoples needs are being met appropriately, their mental capacity is assessed and any entitlement to Health Care funding is considered. The geographical area of this has extended and the staff team has been increased.We have linked with many community groups and hubs and done events with them. We have also done presentations on our services to their staff and service usersWe have continued to partner with a charity supporting people living with dementia to help them access appropriate funding and services. We have also funded and delivered events to them such as therapeutic servicesWe have done some more partner working with the Emergency Services We have attended and supported several community projectsWe have provided a Child Protection Advocate at no cost to a parent that was in the court process and was totally unsupported and unable to understand the processWe have supported people to access CHC funding where no checklist was even offered and supported them when decisions have been made that are incorrect to get them reviewedWe have supported people to secure Reablement on hospital discharge when this has not been offeredWe have completed benefit forms for people at our cost to enable them to access the benefits to which they are entitled

The staff and our service users are all stakeholders. Service users can be either other professionals such as Solicitors or Social Work and Hospital Teams or people living in the community or in residential or nursing care.Staff meeting are held regularly where staff feedback on services and improvements are encouraged. Staff also have individual 1:1 monthly meetingsService users are visited regularly for feedback on service delivery and asked if any improvements can be made or if any other services could be added that would be of benefit.We also have feedback forms that are sent to service users and professionals or referrersThis information helps us to build up a profile of our users and their needs and how we can help people more effectivelyThis year, again we have received no complaints and many positive testimonials about our staff and services

There were no other transactions or arrangements in connection with the remuneration of directors, or compensation for director’s loss of office, which require to be disclosed

No transfer of assets other than for full consideration